How GreenFields Estate Increased Levy Collection with Arkcess
Moved dues collection from manual processes to seamless in-app payments, taking collection rate from 40% to 95%.
At a Glance Summary
- Went live with Arkcess in January 2024 1
- Moved dues collection from manual processes to seamless in-app payments
- Financial Secretary manages dues, fines, and downloadable reports from one single dashboard.
About GreenFields Estate
GreenFields Estate is a residential community managed by an Executive Committee responsible for overseeing the estate's finances, operations, security, maintenance, and other shared services.
The Challenge Before Arkcess
"Collection rates hovered around less than 50%"
1. Manual Chase-Based Collection
Reminders sent over WhatsApp groups; cash and bank transfers reconciled manually by hand while residents quietly defaulted.
2. No Single Source of Truth
Financial Secretary had to piece together who paid, who owed, and incoming revenue from scattered records.
3. Revenue Leakage
Untracked payments and unpursued defaulters resulted in lost estate revenue that was never recovered.
"The app has helped in making our dues collection seamless and our revenue collection has increased when compared to what we were doing before the app... Not only do you respond to our requests on time, you also ensure you communicate progress made when issues are being resolved."
Why It Worked
Collection improved because paying got easier and defaulting got harder to hide. When dues, reminders, payments, and reports live in one app, management spends less time chasing and more time planning.
How much revenue is your estate leaving uncollected every month?