Arkcess

Arkcess App is an innovative estate management solution designed to enhance security, streamline community living, and automate collections.

Arkcess App offers features such as visitor management, security, payment collection, and resident experience management.

You can get the Arkcess app on your play store for android users and on your apple store for iPhone users.

On your Arkcess app, you select your estate and then click on the update profile at the top of the home page, fill in the information requested to create your profile which will be approved and your account activated.

Yes you can, on your App home page, simply navigate to more on the bottom right tabs of the app and click on edit profile to edit your profile.

Yes, you almost always need an active internet connection (Wi-fi or mobile data) to use your Arkcess App for most activities.

Yes, Arkcess App uses 2-factor authentication and AES GCM encryption algorithm to ensure data protection

Yes, Arkcess App allows you to conveniently collect levies and dues, manage revenue collection, and track payments all from your app.

Yes you can access the app on multiple devices, including smart phones and tablets

No worries. You can simply log in with your registered details on your new device, and all your data, history, and settings will sync automatically.

Yes. Each family member can have the app installed on their own device. They’ll be linked under the same household account as dependents, so everyone can use Arkcess conveniently.

Arkcess offers dedicated support through email, phone, and in-app messaging to ensure your queries are addressed promptly.

Arkcess App uses a secure payment gateway with robust encryption, ensuring safe and secure transactions.

You can generate a unique invite code through the app which will notify you when the guest arrives, on the home page simply click on a single invite, fill in the invite time and the code validity, click on proceed and input your pin and your code will be generated immediately.

No you can't, you have to generate another code for the second guest.

Yes. Arkcess allows you to create long-term access codes for staff, service providers, or frequent visitors. This ensures they can access the estate seamlessly without needing a new code every time.

Absolutely. You’ll get instant push notifications whenever your guest arrives at the gate or exits the estate, keeping you updated in real time.

Yes. Estate managers have the flexibility to configure the app to match their estate’s unique policies, rules, and operational requirements.

Navigate to report issues on the app and state the issue and it will be attended to in good time.

Yes. We offer demo sessions and trial access so estate managers and excos can test key features before full onboarding.

Absolutely. We provide practical, hands-on training for security teams to ensure they can confidently manage visitor authentication, gate access, and incident reporting.

Onboarding typically takes 1–2 weeks, depending on the estate’s size and the level of integration required (such as gate hardware or access control systems).

On your app home page, simply click on bills on the bottom right tabs and select the bill you wish to pay for, click on pay then click on single payment, confirm the amount to be paid and an account number will be generated for you, make your payment into the account number generated and click on “I've transferred the money” and your payment will be updated.

Arkcess App accepts various payment methods, including credit/debit cards and bank transfers.

Yes you can, on your Arkcess App home page, navigate to the Bill tab on the right bottom of the app, select the bill you wish to pay for, click on pay then click on Multi payment then select the number of months you wish to pay for, confirm the amount to be paid and an account number will be generated for you, make your payment into the account number generated and your payment will be updated.

You can view your payment history and transaction records through the app's dashboard, simply navigate to Bill on the bottom right of the app home page and click on Bill & Utility on the top right of the app to view your payments.

Yes, you can dispute a payment through the app, simply go to report issues on the home page of the app, navigate to billing issues and tick on other billing issue, click on next at the bottom right of the app and share more details about the issue in the box provided and the Arkcess support team will assist in resolving the issue.

Yes. The system automatically sends reminders for outstanding levies, bills, or service charges.

Late payment fees may apply depending on your estate's policies and settings.

You might likely get a reverse of your pay due to the bank network issue. Kindly wait for some time and try again or reach out to the support team.

Yes of course.

You can reach out to Arkcess support through their website or email (hello@arkcess.app).